Ordering
Placing an Order
Placing an order with us is easy as can be!
- Browse through our products categorized in the Menu.
- You may also type the product names in the search bar.
- Add to cart.
- Check out cart and complete the necessary fields.
- Submit your order.
All successfully placed orders are verified within 1 to 2 working days and you will receive an email or SMS notification.
Processing of Orders
Your order will only be processed upon our receipt and confirmation of your payment.
Payments
Payment Channels
Our store accepts payment through transfer/deposit to Metrobank, BDO, or GCash. Payment details are provided upon check out.
Proof of Payment
Kindly send to our Instagram or Messenger @allegre.ph or to our email inquiry@allegre.ph the following:
- Proof of your payment
- Order number
Once your payment is verified, we will notify you on the confirmation of your order. The status of your order will be changed to Processing Order.
Check/Cheque Payments
Yes! We also accept check/cheque payments through bank deposit. Please allow 2 to 4 working days for your checks to be cleared before we can confirm your payment.
Delivery and Pick-up
Delivery and Pick-Up Schedules
Your orders will be ready for pick-up/delivery in five (5) business days or less from the day we received your payment.
If you are in a rush, kindly contact us over IG/ Messenger @allegre.ph and we will do our best to deliver according to your requested time frame and within our business hours (see business hours below).
You will also receive an SMS from us over your mobile number when your order is ready for pick-up or delivery, whichever was your selection upon checkout. In the event that we are not able to reach you via your mobile phone, we will also try to SMS you over IG/ Messenger if you have provided this info in the Order Form.
Business Hours: Monday to Saturday, 9:00 AM to 4:00 PM, except public holidays.
Delivery Fees
We charge shipping fees. This includes packaging costs and/or delivery handling.
Delivery Locations
We ship in the Philippines nationwide.
One order is to one delivery location only. We are not able to deliver one order to multiple locations, unless you submit your orders separately. In this case, a separate delivery fee will be charged to every delivery location.
Errors in the Delivery Address
Please make sure all delivery details are correct. You can no longer edit the order details, such as the delivery address, once you submit your order to us. In case of errors in the address, please email us at inquiry@allegre.com or Contact Us within 24 hours from the time you placed your order.
Delivery Lead Time
Please be guided by the Delivery and Pick-Up Schedules stated above. This time period includes the preparation of your order, careful inspection of the products for correctness or any defect, and packaging.
Delivery lead time is subject to unforeseen events, poor weather conditions, and a surge in delivery volume.
Pick-up
If you have selected this option upon checkout, you will receive an email, SMS, IG or Messenger notification when your order is ready for pick-up. Please do not arrange the pick-up without our confirmation. Pick-up address is provided upon check out.
You may personally pick up your order or book a courier of your choice. When booking a courier, please make sure that you have selected the appropriate vehicle corresponding to the bulk of your order.
For your protection, we will require the following to ensure that we are releasing your orders to the correct person/courier.
- Pick-up via courier. Please email or sms us the following information:
a. Your order number found in your invoice
b. Courier name
c. Estimated time of arrival
Instruct courier to provide us your full name and order number upon pick-up.
By selecting this option, you are releasing Allegre from all responsibility to your purchased goods should there be any loss, theft, or breakage during transport. - Personal pick-up. Please email or sms us the following information:
a. Your order number found in your invoice
b. Complete name of authorized recipient of goods. Your authorized recipient will have to provide a government ID as proof of identity upon pick-up, as well as present a hardcopy or screenshot of your invoice.
c. Estimated time of arrival.
Return, Replacement and Refund Policy
Allegre.ph does not accept returns or replacement requests due to change of mind. This includes claims of incorrectly ordering product/s. We therefore highly recommend you to please double check your shopping cart before ordering.
Allegre.ph will conduct a replacement of a product/s at no cost to you if:
- You received a wrong product/s (e.g. wrong color, different product). A wrong product means that the product delivered to to you is different from what is indicated in your Order Form.
- You received a product/s with physical damage (e.g. dented, scratched, chipped, shattered, etc.).
You have 3 calendar days to request for a return and replacement from the date that you receive our delivery. No return and replacement requests will be entertained after the said 3 calendar days.
The product must be unused and in the same condition that you received it for it to be returned and replaced. Furthermore, the product must also be returned with its original packing. Products that are used or without its original packing can no longer be returned or replaced.
Please provide the following information for us to be able to assess your replacement request:
- Photo/s or video/s as proof of claim, i.e., of wrong product, damage, etc.
- Your Full Name and Order Number/ Invoice Number (see where you can find this in No. 3 below).
- The Item Number/s and Description/s of the product/s for replacement, as found in our Invoice or Order Form (a copy of which is emailed to you at the time of your order, and the same hardcopy also provided to you at the time of delivery).
Contact Us here to arrange.
A product can only be replaced by the same product (and not a different product), except when the same product is not available in our store at the time of your claim.
Only in the instance of the unavailability of the same product as replacement will we ask you if you would like a refund, or choose a different product to serve as its replacement. Should you choose a replacement with a higher value (amount), the price difference between the higher value and the original product must be paid by you prior to our conducting the replacement. Should you choose a product of lower value (amount), we will refund you the amount resulting from the difference between the original and the lower value product.
Allegre.ph reserves the right to physically inspect the product that you are returning prior to sending its replacement if it deems it necessary.
We will ship out the replacement product within 5 to 10 working days from the day of our acceptance of your claim. If you need the replacement to be shipped out sooner, please let us know and we will do our best to make it to your requested day.
On Refunds:
Allegre.ph will refund your purchase of a product/s if we are not able to deliver it to you.
Please expect to receive your refunds, if any, within 10 working days from the date of delivery of your replacement or from our acceptance of your claim or request for refund, whichever applies.
Further notations:
Allegre.ph reserves the right to deny any replacement and/ or refund if it deems that the damage to the product was caused by or was a result of mishandling by the client, or if it deems that a claim was made in bad faith.
Others
iOS Versions Accommodated by Our Store
For security concerns, our store works mostly in newer iOS versions. For users with older iOS versions, you are still able to shop in our store but may require our assistance upon placing orders should you encounter errors such as adding items in your cart. In case of errors encountered in older iOS versions, please feel free to Contact Us and we will be more than happy to personally assist you in your shopping!
Contact Us
If you need further assistance, please feel free to Contact Us.